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About SoulMatch

Founded in 2020, SoulMatch has grown into a global community of over 2 million authentic adults seeking real connections. Our mission is to spark meaningful chemistry by prioritizing emotional intelligence over superficial swipes. We believe that love, friendship, and desire flourish when people feel seen for who they truly are.

Our Values

Respect, inclusivity, and safety are the pillars of everything we build. Our team consists of psychologists, data scientists, and dating coaches who work tirelessly to improve match quality. We've hosted over 10,000 virtual events and facilitated countless real-life success stories. SoulMatch isn't just an app; it's a movement toward deeper human connection in a digital age.

Meet the Founders

Alex Rivera and Jamie Chen met at a tech conference in 2018 and realized that dating platforms lacked emotional depth. With backgrounds in behavioral economics and AI, they created SoulMatch to prioritize long-term compatibility and spark. Today, our headquarters in San Francisco and Berlin house a diverse team passionate about love tech.

Terms of Service

1. Eligibility: You must be at least 18 years old to use SoulMatch. By registering, you confirm that you are an adult capable of forming legally binding contracts. Any misrepresentation of age results in immediate termination.

2. User Conduct: Respectful communication is mandatory. Harassment, hate speech, nudity in public profiles, or any illegal activity will lead to a permanent ban. We encourage users to report suspicious behavior.

3. Subscription & Payments: Premium features are offered on a recurring subscription basis. Cancellations can be made anytime through account settings. Refunds are handled according to our 14-day money-back guarantee.

4. Intellectual Property: All content, including matching algorithms and design, is owned by SoulMatch. You retain ownership of your photos and messages, but grant us a license to operate the service.

5. Limitation of Liability: SoulMatch is a platform for introductions; we are not responsible for offline interactions. Always exercise caution and meet in public places. We do not conduct background checks on every member.

6. Modifications: We may update these terms from time to time. Continued use of the platform indicates acceptance of the revised terms.

Privacy & Data Protection

Your privacy is our priority. SoulMatch collects only essential information (name, age, location, preferences) to facilitate matches. We never sell your personal data to third parties. All communication on our platform is encrypted using TLS 1.3.

Data We Collect

Profile details, messages, usage analytics, and optional location data (for proximity matching). Payment information is processed through PCI-compliant partners and never stored on our servers.

Your Rights

You can request a copy of your data, correct inaccuracies, or delete your account at any time via Settings → Data Request. Deleted data is anonymized within 30 days. For EU residents, we comply with GDPR; for California residents, CCPA rights apply.

Security Measures

Two-factor authentication available, regular security audits, and dedicated privacy team. We use hashed passwords and never store plaintext credentials. In case of a breach, affected users are notified within 72 hours.

Safety Tips & Guidelines

Your well-being is essential. SoulMatch encourages all members to follow these safety practices:

• Meet in public spaces: Always choose busy cafes, parks, or restaurants for first dates. Share your location with a trusted friend.
• Stay on platform: Keep conversations within SoulMatch until you feel completely comfortable moving to another app.
• Verify identities: Use video calls before meeting in person. Trust your instincts — if something feels off, block and report the user.
• Protect personal info: Never share your home address, financial details, or workplace location until you establish genuine trust.
• Report abuse: Our 24/7 moderation team reviews every report. Harassment, catfishing, or aggressive behavior leads to immediate ban.
• Emergency resources: If you experience assault or threats, contact local authorities immediately and then notify our Trust & Safety team.

SoulMatch also provides anonymous safety check-ins through the app and educational content about dating safely in our blog.

Cookie Policy

SoulMatch uses cookies and similar technologies to enhance user experience, analyze platform performance, and personalize match suggestions. By continuing to use our service, you consent to our use of cookies as described below.

Types of Cookies

• Essential Cookies: Required for login, security, and core features. Cannot be disabled.
• Preference Cookies: Remember your language and filter settings for a seamless experience.
• Analytics Cookies: Help us understand how members interact with SoulMatch (e.g., page views, feature usage) to improve our algorithms.
• Advertising Cookies: Used only for in-house promotions; we do not share data with external ad networks.

Managing Cookies

You can adjust your browser settings to block or delete cookies, but some features may not function properly. We respect Do Not Track signals. Our cookie policy is reviewed annually and updated in line with ePrivacy and GDPR regulations.

For any questions regarding cookies, contact our Data Protection Officer at privacy@soulmatch.com.

Community Guidelines

To keep SoulMatch a warm and respectful space, we ask every member to follow these core principles:

• Be Authentic: Use recent, clear profile photos. Do not impersonate others or provide false information about age or location.
• Respect Boundaries: No unsolicited explicit content, aggressive advances, or pressure for personal details. Consent is key in all interactions.
• No Hate or Discrimination: Racism, sexism, homophobia, transphobia, or any form of bigotry results in an immediate permanent ban.
• Keep It Legal: Do not promote illegal activities, drugs, or violence. Anyone violating laws will be reported to authorities.
• Be Constructive: If you unmatch someone, do so gracefully. Harassing or stalking other users is strictly forbidden.
• Reporting & Enforcement: Our moderation team reviews all reports within 24 hours. Users may receive warnings, temporary suspensions, or permanent bans depending on severity.

Together, we create an environment where genuine chemistry can thrive. Thank you for being part of SoulMatch.

How Our Matching Works

SoulMatch uses a hybrid algorithm combining preference data, behavioral signals, and emotional compatibility scores. Unlike traditional swipe apps, we analyze response times, icebreaker engagement, and interest depth to predict genuine spark.

Key Factors

• Shared values: Derived from your profile bio and selected passions.
• Conversation style: Our AI evaluates messaging patterns (without reading private content) to gauge chemistry potential.
• Proximity & lifestyle: We balance location preferences with daily routines.

Every day, we generate a curated "Spark List" of profiles that match your energy. Premium members receive unlimited daily recommendations and see who liked them. Our success rate for second dates is 2.5x higher than traditional apps.

New matches are refreshed every morning at 8 AM local time. You can always explore all profiles via the "Discover" tab and use filters to refine your search.

Resources & Dating Advice

Our blog, "The Chemistry Lab", features weekly articles on modern dating, emotional intelligence, and relationship science. Topics include "How to Create a Magnetic Profile", "Reading Body Language on Video Dates", and "Navigating Ghosting with Grace".

Webinars & Workshops

SoulMatch hosts free monthly webinars led by certified relationship coaches. Topics range from "Overcoming Dating Burnout" to "Consent and Communication". Recordings are available in our resource library. Additionally, our in-app "Spark Coach" provides personalized conversation starters and date ideas.

Support Center

Visit our help desk for troubleshooting, account recovery, and safety guides. Our support team responds within 12 hours. For media inquiries or partnership opportunities, email press@soulmatch.com.

We're committed to helping you find meaningful connection — not just a match, but a true spark.